Check Factory VS Support Issues

Please see our UPDATES page to download the most recent build of Check Factory.

Updated Documentation

Terminal Server / Citrix Installation

How does Check Factory work?
An in depth and visual explanation of how Check Factory processes a print job.

Check Format Designer.pdf or (html)The Check Format Designer
How to modify your check format. Covers moving Account Name, Bank Name, Check Numbers. Changing fonts.

Form Parts Designer.pdf

How to create and print multiple part forms. Covers creating parts, price block outs, part titles, setting up printers.
 

Common problems with Check Factory VS

Graphics print upside down and backwards

Download and install the latest Check Factory VS executable. See Downloads, Updates

Check Factory renders metafiles to the Windows GDI. Some HP PCL 6 drivers cause this issue. This issue has been resolved with v5.00.99 and above. See the Updates link above. Versions prior to v5.00.99 must change the driver on your physical printer to a PCL 5 type driver.The best driver to use for ALL HP laser printers is the HP Universal Print Driver. Please download and install the PCL5 driver.


Printer not Ready Error code -30 is received when trying to print to the Check Factory VS printer.

Solution 1: The Check Factory program is not running. Please start Check Factory.

Solution 2:. Close Check Factory and restart.

Solution 3:

Start here is you are not on version 5.1.06 (Version number is found in Help, About)

Very Important: Close Check Factory on ALL stations

Download WorstationSetupVS.exe (Web Installer) from here:
http://checkfactory.com/v5/Download/Updates/Updates.htm

Navigate to the Check Factory VS for {your accounting software} folder on the server(multi user) or C drive (Single user)

Delete any old instances of WorkstationSetupVS.exe then copy the downloaded WorkstationSetupVS.exe to this folder.

Follow the rest of the steps below:

Start here if you already have v 5.1.06

Very Important: Close Check Factory on ALL stations

Navigate to the Check Factory VS for {your accounting software} folder on the server(multi user) or C drive (Single user)

Run WorkstationSetupVS.exe. Uninstall(if asked) then install

Check Factory will now come up v5.1.06 or above

 


Also see the Troubleshooting section on our Updates page


Pages printed through Check Factory have no data from the accounting application. 

Try logging on as a different user. Sometimes there are issues with corrupt user profiles.


Printing to the Check Factory VS printer causes your application to hang

Verify you are actually printing to the Check Factory VS printer from within your application and not to a printer that is no longer valid.

Versions prior to 5.01.07 will hang on 64bit Windows if printing from a 64bit application like Dynamics GP or SL.

Download and install the latest Check Factory VS printer driver. See Downloads, Updates.


Terminal Services and Citrix - Error 30 Printer Not Ready

Please verify you have the most rent version of the Check Factory VS executable installed. See Downloads, Updates.

Check Factory VS AND your accounting application MUST share the same ICA TS connection. It is a client side setting in the PN Agent.

Check Factory and your accounting application MUST run in the same memory space, i.e. in a desktop session environment. When your application uses the Check Factory VS printer driver it will send Windows messages out to all running applications. Check Factory listens for these messages so that it can communicate with the driver. If the driver is not able to communicate with Check Factory it will return an ERROR 30 - Printer not ready. You cannot run your application in one TS or Citrix session and Check Factory in another session. They will not be able to talk to each other. Both must run in the same session.


Unable to install Check Factory VS printer. Error: Driver Unknown or The Specified Module is not found, Error code 126 occurs under some Windows XP systems when trying to install a printer

Windows XP is obsolete. Please install Windows 7 or above.

Steps to Replace Framedyn.Dll - Windows XP

This is a Microsoft Windows issue. Contact your Windows support person to replace this file.


Print data that fills out the form looks like the page is scaled down to a smaller size.

Windows 7: Click Start Button, Fonts, Change Font Size, enable SMALL(100%) or MEDIUM(125%) fonts. LARGE(150%) fonts are NOT SUPPORTED and causes printing issues with Check Factory.

v5.00.99 resolves the above issue. Go to Downloads, Updates.


Check Factory installed in ProgramFiles(x86) folder on Windows 7 or Server 2008

Check Factory VS cannot and MUST NOT be installed in the ProgramFiles folder. Please use this program to move the Check Factory folder to a new location. Usually a network share so that all users can share Check Factory data. Please save this file to a temp folder on the PC whose ProgramFiles folder contains Check Factory VS. Run Move_CF and follow the prompts.

Move_CF.exe